Legal

Privacy Policy

Your privacy is important to us. This policy explains what we collect and how we use it.

Last updated: 23 June 2026

1. What We Collect and Why

This Privacy Policy describes how Karavali Mangalore Store (UDYAM-KR-03-0685148), operating as karavalimangalorestore.com, collects, uses, and protects your personal information when you use our website or place an order with us.

Name, phone number, email, delivery address — for order processing and delivery coordination.
Payment method (not card details) — handled directly and securely by Razorpay (PCI-DSS Level 1 compliant). We do not collect or store your card number, CVV, or net banking credentials.
Browsing behaviour on our website — via Google Analytics 4, to understand how our site is used. This data is aggregated and does not personally identify you.

2. Who We Share Your Data With

We share your information only with third parties necessary to fulfil your order:

Razorpay — to process your payment securely.
Logistics partners (iThink Logistics, Borzo, Pidge, or similar) — your name, phone, and delivery address are shared to complete your order.
MSG91 — to send you order confirmation and delivery update SMS messages.

We do not sell, rent, or trade your personal data to any third party for marketing purposes. Ever.

3. Marketing Communications

If you opt in to receive updates from us, we may send you information about new products, offers, and promotions. You may opt out at any time by replying STOP to any SMS or WhatsApp message from us.

4. Cookies & Analytics

Our website uses cookies and Google Analytics 4 to understand how visitors use the site. The data collected is aggregated and does not personally identify you. You may disable cookies in your browser settings, though doing so may affect some functionality.

5. Your Rights

You may contact us at any time to request access to, correction of, or deletion of your personal data (subject to legal and operational requirements).

6. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

Name: Rohith

Email: orders@karavalimangalorestore.com · UDYAM-KR-03-0685148

WhatsApp: +91-9611573008 · Available Tuesday to Sunday, 9:00 AM to 9:00 PM IST

Complaints will be acknowledged within 48 hours of receipt on a working day.

7. Data Retention

We retain your order and personal data for as long as necessary to fulfil your orders, comply with our legal obligations, and resolve any disputes. Order records are typically retained for a minimum of 3 years for accounting purposes.

8. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000. Any disputes arising from this policy shall be subject to the jurisdiction of courts in Bengaluru, Karnataka.